Privacy Policy
At Trust The Culture (TTC), we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, shop our collections or contact our team.
1. INFORMATION WE COLLECT
When you interact with Trust The Culture (TTC), we may collect:
Personal details: Name, email address, phone number and billing or delivery address.
Order information: Products purchased, order history and transaction details.
Payment information: Payment details processed through our payment providers.
Website data: IP address, browser information, device details and website activity.
Communications: Information you provide through enquiries, forms or customer support.
You may browse our website without providing your name or contact details, although certain technical information may be collected automatically.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
Process payments, orders and deliveries.
Provide order updates and customer support.
Respond to enquiries and resolve issues.
Maintain and improve our website and shopping experience.
Detect fraud and protect our website.
Send marketing communications where permitted by law.
Meet applicable legal and recordkeeping obligations.
We collect and use information for legitimate business purposes and as otherwise permitted or required by law.
3. PAYMENTS AND SECURITY
Payments are processed through third-party payment providers. These providers handle payment information according to their own security practices and privacy policies.
We take reasonable steps to protect personal information against unauthorised access, misuse, loss and disclosure. However, no online system can guarantee absolute security.
4. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand how visitors interact with our store.
Where available, you can manage cookies through your browser settings or our website’s cookie controls. Disabling certain cookies may affect website functionality.
5. SHARING YOUR INFORMATION
We may share information with trusted service providers where necessary to operate our business, including:
Payment processing providers.
Shipping and delivery partners.
Website hosting and technology providers.
Analytics and marketing platforms.
We may also disclose information where required or authorised by law.
6. INTERNATIONAL DATA HANDLING
Some technology and service providers may process or store personal information outside Australia.
Where applicable, we take reasonable steps to manage privacy risks associated with overseas handling of personal information and meet relevant legal requirements.
7. MARKETING COMMUNICATIONS
If you subscribe to Trust The Culture (TTC) updates or otherwise agree to receive marketing, we may send information about new collections, releases and brand news.
You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting our team.
8. YOUR PRIVACY CHOICES
You may contact us to request access to personal information we hold about you or ask us to correct inaccurate or outdated details.
You may also request deletion of your information. We will consider requests in accordance with applicable laws and any legitimate retention requirements.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for business operations, customer support, legal obligations and recordkeeping.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate.
10. THIRD-PARTY WEBSITES
Our website may contain links to external websites. TTC is not responsible for the privacy practices or content of third-party sites.
We recommend reviewing their privacy policies before providing personal information.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our business practices, website or applicable laws.
Any updates will be published on this page with a revised date.
12. CONTACT & COMPLAINTS
If you have questions, concerns or complaints about how we handle your personal information, please get in touch through our Contact Us page or send an email to hello@trusttheculture.com.au.
We will review your enquiry and respond within a reasonable timeframe. Where applicable, you may also raise an unresolved privacy complaint with the Office of the Australian Information Commissioner (OAIC).