Terms & Conditions
CLEAR. FAIR. STRAIGHTFORWARD.
Welcome to Trust The Culture (TTC). These Terms & Conditions explain the guidelines for shopping with us, using our website and placing orders.
By accessing our website or purchasing from TTC, you agree to these terms, subject to your rights under applicable laws.
Please read them carefully before placing an order.
1. ABOUT TRUST THE CULTURE
Trust The Culture (TTC) is an Australian streetwear brand based in Sydney, offering premium men’s and unisex clothing and accessories through our online store.
Throughout these terms, “we”, “us” and “our” refer to Trust The Culture, while “you” and “your” refer to our customers and website visitors.
Our website is available at trusttheculture.com.au.
2. WEBSITE USE
By using our website, you agree to use it lawfully and responsibly.
You must not:
Provide false or misleading information.
Attempt to interfere with website security or functionality.
Use our content, images or branding without permission.
Engage in fraudulent or unauthorised transactions.
We may restrict access where necessary to protect our website, customers or business, subject to applicable laws.
3. PRODUCTS & AVAILABILITY
We aim to present our products accurately through detailed descriptions, sizing information and imagery.
However, colours and appearance may vary slightly depending on your screen settings.
All products are subject to availability. If an item becomes unavailable after you place an order, we’ll contact you to arrange an appropriate resolution, including a refund where applicable.
For assistance choosing the right fit, please refer to our Size Guide before purchasing.
4. ORDERS & CONFIRMATION
Once you place an order, you’ll receive an automatic confirmation email containing your order details and order number.
All orders are subject to payment verification, product availability and our acceptance.
If we cannot fulfil your order, we’ll notify you and provide a refund for any unavailable items.
Please ensure your order details are correct before completing checkout.
5. PRICING & PAYMENTS
All prices displayed on our website are in Australian Dollars (AUD), unless otherwise stated.
Applicable taxes and mandatory charges are included in displayed prices as required by law. Shipping costs and any additional applicable charges will be shown before you confirm your purchase.
We accept the payment methods displayed at checkout, including Afterpay and Klarna.
Buy Now, Pay Later purchases are subject to the eligibility requirements and terms of the selected payment provider.
We reserve the right to correct pricing errors in accordance with applicable consumer laws. If an error affects your order, we’ll contact you before proceeding.
6. SHIPPING & DELIVERY
All orders are dispatched from Sydney, Australia, using Australia Post.
We deliver across Australia, New Zealand and selected international destinations.
Shipping rates, handling times and estimated delivery periods vary depending on your location and selected delivery method.
Delivery estimates are provided as a guide and may be affected by carrier disruptions, customs processing or unexpected circumstances.
For full details, please review our Shipping & Delivery page.
7. ORDER TRACKING
Once your order has been dispatched, you’ll receive an email containing your Australia Post tracking details.
You can check your order status using your order number and billing email or follow your parcel using your Australia Post tracking number.
Tracking updates may take up to 48 hours to appear after dispatch.
Visit our Track My Order page for assistance.
8. RETURNS & REFUNDS
We offer a 14-day returns period for eligible items, subject to our Returns & Refunds Policy.
Items must meet the applicable return conditions to qualify for a voluntary return.
We do not offer direct exchanges for change-of-mind purchases.
If you receive a faulty, damaged or incorrectly supplied item, please contact our team with your order details and any available supporting photographs.
Nothing in our returns policy excludes or limits your rights under Australian Consumer Law.
For eligibility requirements and instructions, please read our Returns & Refunds policy.
9. AUSTRALIAN CONSUMER LAW
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy where products fail to meet applicable consumer guarantees.
These rights apply independently of our voluntary 14-day returns period and are not limited by our store policies.
For more information, visit the Australian Competition and Consumer Commission (ACCC) website.
10. GLOBAL ORDERS & CUSTOMS
International customers are responsible for any applicable customs duties, import taxes or local handling fees unless expressly included at checkout.
These charges are determined by the destination country’s authorities and are outside our control.
Customers should check local import requirements before placing an order.
Any customs-related returns or additional charges will be handled in accordance with applicable laws and our Shipping & Delivery Policy.
11. ACCOUNT RESPONSIBILITY
You may create an account to manage your orders and personal details.
You are responsible for keeping your login credentials secure and providing accurate account information.
If you suspect unauthorised activity, please contact us promptly.
We may suspend accounts involved in fraudulent activity or serious misuse, subject to applicable laws.
12. INTELLECTUAL PROPERTY
All original TTC branding, logos, designs, photography, graphics and website content are owned by or licensed to Trust The Culture.
These materials are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially use our intellectual property without prior written permission, except where permitted by law.
13. PROMOTIONS & DISCOUNTS
From time to time, we may offer promotional discounts, special releases or limited-time offers.
Promotions may be subject to specific eligibility requirements, availability and expiry dates.
Any additional conditions will be communicated with the relevant promotion.
We may amend or withdraw promotional offers where permitted by law, without affecting existing legal rights or confirmed purchases.
14. PRIVACY & PERSONAL DETAILS
We respect your privacy and are committed to handling personal information responsibly.
Information collected during account registration, checkout or customer enquiries is managed in accordance with our Privacy Policy and applicable privacy laws.
We use relevant information to process orders, arrange deliveries, provide customer support and operate our website.
Please read our Privacy Policy for further details.
15. WEBSITE AVAILABILITY & THIRD-PARTY SERVICES
We aim to keep our website accessible, secure and functioning correctly.
However, temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.
Our website may also include links to third-party services, including payment providers and delivery partners.
These services operate under their own terms and privacy policies.
Nothing in this section limits any rights or remedies you may have under applicable law.
16. LIMITATION OF LIABILITY
To the extent permitted by law, TTC is not responsible for losses arising solely from circumstances beyond our reasonable control or from misuse of our website.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, liability or remedy that cannot lawfully be excluded.
17. CHANGES TO THESE TERMS
We may update these Terms & Conditions to reflect changes in our business operations, website functionality or legal requirements.
Any updates will be published on this page with a revised date.
Changes will not retrospectively remove rights arising from completed purchases or existing agreements.
We encourage customers to review this page periodically.
18. GOVERNING LAW
These Terms & Conditions are governed by the laws of New South Wales, Australia, subject to any mandatory laws or consumer protections that apply.
Nothing in these terms limits rights available under Australian Consumer Law or other applicable legislation.
19. CONTACT US
f you have questions about these Terms & Conditions, your order or our store policies, we’re here to help.
Trust The Culture (TTC)
Sydney, Australia
Email: hello@trusttheculture.com.au
Business Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST), excluding public holidays.
You can also visit our Contact Us page for general enquiries and customer support.