Track Your Order
YOUR ORDER.
EVERY STEP OF THE WAY.
From checkout to delivery, staying updated on your Trust The Culture (TTC) order is simple.
Track your order status directly on our website or follow your parcel with Australia Post once it’s on its way.
TRACK YOUR ORDER STATUS
TRACK YOUR DELIVERY
Once your order is marked Completed, you’ll receive an Australia Post tracking number via email. which you can enter on the Australia Post website to check your parcel’s location, delivery progress and estimated arrival date.
Track your parcel with Australia Post
Check delivery progress using the tracking number sent to your email.
FREQUENTLY ASKED QUESTIONS
Where can I find my order number?
Your order number is generated immediately after checkout and appears on your order confirmation page and in your confirmation email.
What's the difference between an order number and a tracking number?
Your order number helps you check your purchase status on the TTC website. Your Australia Post tracking number lets you follow your parcel after dispatch.
What does Processing mean?
Your payment has been received and your order is being prepared for dispatch by our team.
What does Completed mean?
Your order has been safely packed and shipped from our warehouse. Once it has been dispatched, your Australia Post tracking details will automatically be sent via email.
When will I receive my tracking number?
You’ll receive your Australia Post tracking details by email once your order is marked Completed and hands have been handed over to the courier.
Why isn't my tracking number working?
Australia Post may need up to 48 hours to update tracking information after a package is scanned at their sorting facility. If it still isn’t working after this window, please contact our team.
What if I haven't received my confirmation email?
Check your spam or junk folder and confirm you’re using the exact billing email entered at checkout. If you still can’t find it, visit our Contact Us page.
Where can I find delivery times?
Visit our Shipping & Delivery page for Australian and international shipping rates, handling times and estimated delivery periods.
NEED HELP?
Can’t find your order details or need assistance with a delivery?
Visit our Contact Us page and our team will be happy to help. For eligible returns, exchanges and refunds, explore our Returns & Refunds policy.