Shipping & Delivery
At Trust The Culture (TTC), we believe a great shopping experience extends beyond checkout. We’re committed to getting your order to you safely and efficiently, wherever you are.
All Australian and international orders are dispatched from Sydney, and are shipped with Australia Post, with tracking available after processing.
1. AUSTRALIAN SHIPPING
We deliver across Australia with standard and express shipping options.
| Shipping Method | Estimated Delivery | Cost (AUD) |
|---|---|---|
| Flat Rate Australia Post Standard | 2–6 business days | $9.95 for all orders under $150 |
| FREE Australia Post Express | 1–3 business days | On all orders over $150 |
Handling Time
1 business day.
Delivery estimates begin after dispatch and may vary depending on your location and carrier conditions.
Shipping costs and available options are confirmed at checkout.
2. NEW ZEALAND SHIPPING
We deliver to New Zealand with standard and express shipping options through Australia Post.
| Shipping Method | Estimated Delivery | Cost (AUD) |
|---|---|---|
| New Zealand Standard Shipping | 5–10 business days | $15 for all orders under $150 |
| FREE New Zealand Express Shipping | 3–6 business days | On all orders over $150 |
Handling Time
1 business day.
Delivery estimates begin after dispatch and may vary depending on your location, customs clearance and carrier conditions.
Shipping costs and available options are confirmed at checkout.
3. INTERNATIONAL SHIPPING
We ship to selected international destinations using Australia Post.
| Shipping Method | Estimated Delivery | Cost (AUD) |
|---|---|---|
| International Standard | 5–10 business days | Flat rate $25 for all orders under $250 |
| International Express | 4–6 business days | FREE on all orders over $250 |
Handling Time
1–2 business days.
International delivery estimates may vary depending on your destination, customs clearance and local delivery services.
Shipping availability is confirmed at checkout.
4. SAME-DAY DISPATCH
We offer same-day dispatch for eligible Australian orders placed before 12:00 pm Sydney time, Monday to Friday, excluding public holidays.
Orders placed after the cut-off will be processed for dispatch on the next business day.
Same-day dispatch is subject to payment confirmation, stock availability and carrier collection schedules.
Please note that same-day dispatch does not mean same-day delivery.
5. ORDER PROCESSING
Orders are processed Monday to Friday, excluding public holidays.
Australian orders have a standard handling time of 1 business day.
International orders are prepared within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next business day.
Processing may take longer during major releases, promotional events or peak shopping periods.
Processing times are separate from estimated delivery times.
6. ORDER TRACKING
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number.
You can track your parcel through our Track My Order page.
Please allow up to 48 hours for tracking information to become available or update.
If you haven’t received your tracking details, check your junk or spam folder before contacting our team.
7. DELIVERY & COLLECTION
Australia Post will deliver your order to the shipping address provided at checkout.
If you’re unavailable at the time of delivery, your parcel may be left in a safe location or redirected to a collection point, depending on the delivery service.
Some deliveries may require a signature. If collection is necessary, follow the instructions provided by Australia Post and bring suitable identification where required.
Uncollected parcels may be returned to the sender.
8. SHIPPING ADDRESSES
Please ensure your shipping address and contact information are accurate before completing your purchase.
If you notice an error, contact us immediately. Address changes may be possible before dispatch but cannot be guaranteed once your order has shipped.
Orders returned because of incorrect or incomplete addresses may incur additional shipping costs for redelivery.
9. CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, import taxes and local handling fees.
Unless expressly included at checkout, these charges are the customer’s responsibility and are not included in our shipping rates.
Customs charges and clearance procedures are determined by the destination country’s authorities.
If a parcel is refused or returned because customs charges remain unpaid, applicable return shipping and processing costs may be deducted from any voluntary store credit or refund, where permitted.
10. DELIVERY DELAYS
We aim to dispatch orders promptly and provide accurate delivery estimates.
However, delays may occur due to weather conditions, high shipping volumes, customs processing or carrier disruptions.
All delivery timeframes are estimates, not guaranteed arrival dates.
If your order is significantly delayed, please contact us so we can investigate and assist.
11. LOST OR DAMAGED PARCELS
If your parcel is missing, arrives damaged or is marked as delivered but cannot be located, please contact our team.
Provide your order number, tracking details and any relevant photographs.
We’ll review the circumstances and work with Australia Post to investigate the issue and arrange an appropriate resolution.
12. RETURNS & REFUNDS
Need to return an item or request an exchange?
Our Returns & Refunds policy explains our 14-day returns period, eligibility requirements, exchanges, store credit and refund process.
For sizing assistance before purchasing, please review our Size Guide.
13. NEED HELP?
For shipping enquiries, delivery concerns or tracking assistance, visit our Contact Us page.
Trust The Culture (TTC)
Sydney, Australia
Customer Support: hello@trusttheculture.com.au.
BORN IN SYDNEY. WORN YOUR WAY.